FAQ

Screen Issues
1. Connections Before troubleshooting the software of the PC please ensure the connections from the PC to the board and to the monitor are correct. ...
Mon, 4 Nov, 2019 at 11:05 PM
Installing Adobe on a Personal Device
Installing Adobe on a Personal Device         If you are looking for signing in on a work laptop / desktop please visit here instead Students and s...
Thu, 7 Nov, 2019 at 4:32 PM
Are any services offline?
The quickest way to check if any of our services are offline or not working is via our service status page: http://status.laidlawschoolstrust.com/ W...
Fri, 15 Nov, 2019 at 11:37 AM
Resetting Student Passwords
Staff have access to change student passwords. This is done via a shortcut on your desktop called ‘Student Password Reset’:   When you run this software...
Fri, 15 Nov, 2019 at 12:10 PM
My @ and " are the wrong way
To get your keyboard back into the British format please follow these steps; 1. Right-click on the Windows icon (bottom left) then press 'Settings&...
Mon, 2 Dec, 2019 at 3:01 PM
Resetting a Password from Home
To change your password, please visit the following secure website: https://sso.laidlawschoolstrust.com/adfs/portal/updatepassword Enter your userna...
Sun, 3 May, 2020 at 10:29 PM
You've marked my ticket as resolved, but it's not fixed.
Your ticket may be marked as resolved, yet the issue may still persist.  We understand this is frustrating, but please do reply to any emails to re-open...
Thu, 26 Mar, 2020 at 3:57 PM
GPUpdate / Staff Drive is Missing
Please follow the guide below if your staff shared drive is showing a red X on it. Right click the staff shared drive click on disconnect, Click on ...
Fri, 17 Apr, 2020 at 1:51 PM
How to add a site to your Favorites for quick access
Please open Google chrome (recommended) and click on the star at the top right of the screen - Change the folder to bookmark bar if it is not already then c...
Sun, 3 May, 2020 at 9:54 PM